• AS Idris Jere calls for commitment to reforms
Acting Comptroller-General of Immigration Isah Jere Idris has urged the personnel of the service to treat members of the public who come to obtain any facilities in any service windows as kings and Queens.
The Immigration boss also reiterated the management’s commitment to building and sustaining excellent service delivery structures across all service windows.
According to Service Public Relations Officer, ACI Amos Okpu,” the acting Comptroller General stated this while closing the 2022 NIS Customer Service Week at the Headquarters, Abuja. He described this year’s event as unprecedented and a product of diligent preparation going by the huge mobilization, publicity, and array of very special guests who attended the event across Commands and Formations.
“He was particularly thrilled by the reassuring comments expressed by some service seekers who felt very delighted by the quality of services they received across service Points. He enjoined Personnel to sustain the standard so far established during the Customer Service Week event stressing that huge sanctions await anyone caught in any unprofessional conduct.
“He further affirmed his commitment to enhanced staff welfare maintaining that conducive workplace environment shall be emplaced across Commands and Formations for higher productivity”.
In her remark, the Special Adviser to the President and Secretary of the Presidential Enabling Business Environment Council (PEBEC), Dr. Jumoke Oduwole, commended the NIS for remaining a critical partner in the Ease of Doing Business reform efforts of government particularly with the great innovations in the areas of Visa on Arrival reforms, automation of the Temporary Work Permit facility as well as the ongoing Passport administration and issuance reform efforts.
She, however, called for a deeper commitment to processes and procedures for more pleasant customers experiences.
Earlier, the national coordinator of SERVICOM Mrs. Nnnena Akajemeli, said that the NIS has remained one of the most consistent reform-minded government agencies in the country stressing that the Service has continued to evolve structures and strategies to improve the quality of its services.
She expressed deep appreciation to the team of Immigration Officers at the Nigeria Embassy in Rome for the beautiful reports of good services they are offering to Nigerians over there. She called for the sustenance of the current tempo and urged management to remain firm in staff welfare as well as strong commitment in dealing with deviant conducts to serve as a deterrent to others.
The NIS Customer Service Week is held from 14th -18th February, in all Commands and Formations within and outside the country.
Many guests at the event including the Director of the Monitoring Department at the National Human Rights Commission Mr. Benedict Agu and Mr. Philips Enyali of the Public Complaints Commission commended the Service for a successful Customer Service Week event. They called for the sustenance of the gains of the event.
A major highlight of the event was the presentation of awards to Officers and Men who have made some significant contributions to quality service delivery across NIS operational Windows. They included the Zonal Coordinator of Zone “A” Lagos, ACG Kunle Osisanya, former Principal Staff Officer to the acting CGI, ACG UA Auna, Command Comptrollers of Ogun and FCT, KM Alao and TA Ahmed respectively and the Lagos Airport Comptroller Kemi Nandap and her Cross River Command counterpart SC Baike. Other awardees included the Service PRO, ACI Amos OKPU, and the head of the Immigration Desk at the Nigeria Embassy in Rome, DCI LM Zakari, among others.
